HR Excellence: Improving Service Quality and Return on Investment in Human Resources
By Scott Weston.
Description
Many books have been written about how HR professionals can and should develop more strategic roles in their organizations and contribute to the proverbial bottom line. But none have adequately addressed improving quality of transactional functions all the way up to the macro-level decision making of the human resources department. HR Excellence is a quick-start guide to improving HR operations, distilling a large volume of management science, quality, and process-improvement tools into something HR professionals can quickly grasp and put to use in HR today! HR Excellence includes access to...
ISBN(s)
0978692705, 9780978692704
