Crisp: Call Center Success: Essential Skills for CSRs (Crisp Fifty Minute Series)
By Lloyd C. Finch.
Description
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service. - from Amzon
ISBN(s)
1560525789, 9781560525783
