Job Aids for Everyone: A Step-by-Step Guide to Creating Job and Task Aids
By Charlotte Long.
Description
Your new trainers don’t know how to properly operate the VCR and monitor . . . your employees don’t know how to use a preferred conference call vendor . . . your middle managers fail to consistently report their employees’ overtime. Tired of explaining things over and over? Save time, frustration and money—and improve performance—by creating your own task aids. This self-study guide will show you how to create checklists, lists of steps, forms, worksheets, decision tables, flowcharts—all kinds of task aids to help employees take corrective action and p...
ISBN(s)
0874257913, 9780874257915
