Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations (ALA Editions)
By Unknown Author.
Description
How do you deal with homeless patrons who come to the library to sleep? What about young adults who come to the library to party? Just what is a "patron behaviour policy" and does your library need one? 15 contributors have teamed up to provide answers to these and many other questions, and to provide sound strategies for dealing with negative patron behaviour. They provide practical prescriptive guidelines for identifying and effectively responding to a variety of behaviour problems. Also, they offer librarians proactive methods for preventing patron problems. Librarians must cle...
ISBN(s)
0838906621, 9780838906620
