Exceptional Customer Service: Handle Customers With Skill and Confidence (Sixty-Minute Training Series)
By Unknown Author.
Description
Great customer service isn't something that's just "nice" to do for people - it's vital to the ongoing success of your company. The truth is, one bad experience - however small and insignificant - can send your customers directly into the arms of your competitors. How do you deliver service that "Wows" your customers and exceeds their expectations? How do you help your customer service staff develop the habits and characteristics of service superstars? In this handbook, we've compiled a wealth of up-to-the-minute ideas, insights and techniques...
ISBN(s)
1558522751, 9781558522756
