Quality Customer Service: Satisfy Customers-It's Everybody's Job (Crisp Fifty Minute Series)
By William Martin.
Description
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability. We can all contribute to the success of our organization by winning over customers with superior products and delivering outstanding customer service. - from Amzon
ISBN(s)
1426018339, 9781426018336
