Beyond TQM
By Robert L. Flood.
Description
Presents a complete analysis regarding the strengths and weaknesses of Total Quality Management (TQM) and explores the opportunities and misconceptions that come with it. Features a diverse set of case studies which show TQM in action. A wealth of games and exercises enable readers to test and develop their understanding of this contemporary management philosophy. - from Amzon
ISBN(s)
0471939676, 9780471939672
