TQM: Text with Cases
By John S. Oakland.
Description
'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.Case studies reflecting the latest developments i...
ISBN(s)
0750657405, 9780750657402
